Dynamic Counselling Ltd is committed to protecting and respecting your privacy.
This policy states what happens when you contact us via our website, by email or by phone, and when you decide to enter into a therapeutic contract with us. Please read carefully and ask any questions at your first session or via email. Our website is pretty straightforward and the only place data from you will be collected is through the contact form – which is SSL protected, so fully encrypted, as is the rest of our website.
If you do decide to come for counselling with Dynamic Counselling Ltd, then we will also hold your personal data in the form of a Contact Details form attached to our contract, as an agreement of the terms and conditions of the counselling relationship.
This policy, therefore sets out the basis on which any personal data collected from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.dynamiccounselling.co.uk, you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)) , the data controller is Emma Warren (address available on request).
Your details will be stored and kept securely and confidentially in a safe filing system (in a locked safe) and your form will be scanned into a password protected document and deleted once our counselling relationship has ended. Printed off forms will be shredded and discarded. The documents are kept in a password protected laptop that is only used by your counsellor.
Information we may collect from you
We may collect and process the following data about you:
Information provided by you.
You may provide information about yourself by filling in forms on this website or by corresponding with us by phone or email, and other.
This includes information you provide when you send a message through our contact form, and when you report a problem with our site.
The information you provide may include but not be limited to, your name, address, e-mail address and phone number.
Information we collect about you
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses made of the information
We use information held about you in the following ways:
Information you provide, and information we collect about you.
We will use this information to carry out any professional and contractual obligations during our counselling relationship. This includes:
Contracting and ensuring the terms found in the contract are upheld by both parties.
In case of emergencies or where disclosure might be necessary – we will contact your GP or next of kin in these cases, always with your knowledge and consent UNLESS it is a case of terrorism or money laundering, which by law we must report without the need for consent.
Information we receive from other sources.
This might only be the case when referred by EAPs or other third parties. The data will be handled safely as above.
Disclosure of your information
We will not share your personal information with anyone else, unless there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering).
The only other person involved in your case – only your first name will be known to them, or if you choose to be anonymised further, initials or aliases can be used – will be my Supervisor, who is held by the same privacy, data protection and confidentiality clauses as described here and in our contract.
Where we store your personal data
The data collected will be kept in a password protected electronic system, in a password protected Word Document and discarded once our professional relationship has ended.
Access to information
The current Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
You have the right to opt-out of receiving marketing emails or surveys from us. We have added this clause in our contract. You can also let us know whether you want to change how we use your data.
Right to Access
You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask us to amend or change any incorrect information about you.
Right to be forgotten
You have the right to ask us to delete any information held about you, including personal information that is no longer relevant to original purposes – for example when our counselling relationship has ended or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that we have a legal obligation to retain.
You have the right to receive your personal information as previously provided, and to transfer this information to another party.
If you have any questions or comments, please use the contact form provided.